Refund Policy

1. Eligibility for Refunds

We aim to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following conditions:

  • The request is made within 14 days of receiving the product.

  • The item is unused, in its original packaging, and in the same condition as received.

  • Proof of purchase (receipt or order confirmation) is provided.

2. Non-Refundable Items

Certain items are not eligible for a refund, including:

  • Personalised or customised products

  • Items that have been used or damaged by the customer

  • Perishable goods or hygiene-related products

3. Refund Process

To request a refund, please contact us at kbmarketing75@gmail.com with your order details and reason for return. Once approved, return the item to: Eco’Trash, 157 Route de Fay aux Loges, 45530, Vitry aux Loges, France.

Upon receiving and inspecting the item, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method within 7-10 business days.

4. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  • Check your bank account again.

  • Contact your payment provider, as processing times may vary.

  • If issues persist, contact us at kbmarketing75@gmail.com.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at kbmarketing75@gmail.com within 14 days of receipt.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure safe delivery.

7. Changes to the Refund Policy

Eco’Trash reserves the right to modify this refund policy at any time. Changes will be posted on our website.

8. Contact Information

For any refund-related inquiries, please contact us:

By purchasing from our website, you agree to the terms of this refund policy.